Overview
Home delivery allows you to have your vehicle shipped directly to your address. You'll see shipping costs and estimated delivery dates upfront, provide your delivery address and any special instructions, and your order is submitted for fulfillment. Shipping logistics and tracking are handled by the manufacturer and/or selling dealer, who are your point of contact for any delivery questions, delays, or issues. Once your delivery is scheduled, you'll receive email updates with tracking information.
How It Works
During checkout, select "Ship" from the delivery options. The address form will appear below — use the address search field to find and auto-fill your delivery address. Add any special delivery instructions (like gate codes or preferred delivery times), review the shipping costs and estimated delivery date, then click Continue to save your selection.
Select Home Delivery
During checkout, you'll see delivery options including "Ship" and "Pick up." The Ship option shows:
Shipping costs (e.g., "Shipping costs $499")
Estimated delivery date (e.g., "est. delivery December 15, 2026")
Or "Calculating..." if costs or dates aren't available yet
Click the "Ship" option. The selection expands to show shipping details and the address form appears below.
Provide Shipping Address
Search for Your Address
Type your address in the "Shipping address" search field. A dropdown appears with matching addresses as you type.Select Your Address
Click the correct address from the dropdown. All address fields automatically fill in with your selection.Edit if Needed
Review the auto-filled fields. You can edit any field if needed, such as adding an apartment number or correcting the address.Add Delivery Instructions
Scroll to the "Delivery instructions" field and enter any special instructions for the delivery driver. Delivery instructions are required — include gate codes, building access information, or any other details that will help with delivery.
Review Shipping Costs and Timing
The shipping cost updates automatically when you enter your address and is calculated based on distance, vehicle type, and shipping method. The estimated delivery date shows a specific date when available, or a time range (e.g., "2-3 weeks") as a fallback.
Save Your Delivery Selection
Click "Continue" or "Save" to save your delivery selection. Once saved, you'll see a confirmation message showing your vehicle name, your full delivery address, and a note that you'll receive email updates when delivery is scheduled.
After Delivery: Receiving Your Vehicle
When your vehicle arrives, take a few minutes to check it over:
Inspect for any visible damage (scratches, dents, broken parts)
Verify all included items (charger, keys, manuals, accessories)
Confirm the VIN matches your paperwork
Take photos for your records
If there are any issues with the physical vehicle, contact the manufacturer and/or selling dealer directly. After delivery, you should also display your temporary tag (if your vehicle is street-legal, Ekho will mail you a physical copy via UPS within 3-5 days of delivery), complete any outstanding buyer portal steps (VIN inspection, remote signing, etc.), and wait for your permanent plates and registration (typically 4-6 weeks after Ekho submits to the DMV).
Troubleshooting & FAQ
What if I don't see shipping costs?
What if I don't see shipping costs?
If shipping costs show "calculating...", enter your shipping address first. Costs are calculated based on your delivery location and will update automatically once your address is entered.
Can I change my delivery address after saving?
Can I change my delivery address after saving?
Yes, you can update your delivery address before your vehicle is scheduled for delivery. Contact Ekho support or update it in your Buyer Portal if the option is available. Please note that address changes may impact your titling, registration, and sales tax calculations, and for delivery logistics you may also need to coordinate with the manufacturer and/or dealer — some fees could apply.
What if my address doesn't appear in the search?
What if my address doesn't appear in the search?
If your address doesn't appear in the autocomplete dropdown, you can type it manually. The address fields will still work normally — just enter your street address, city, state, and ZIP code directly.
When will I know my exact delivery date?
When will I know my exact delivery date?
You'll receive email updates when your delivery is scheduled with a specific date and time. The estimated date shown during selection is based on vehicle availability and shipping timeframes. Because the manufacturer and/or selling dealer manage shipping logistics, contact them directly for the most precise delivery timing.
What if the estimated delivery date changes?
What if the estimated delivery date changes?
Delivery dates are estimates and may change based on vehicle production schedules, shipping availability, and other factors. The manufacturer and/or selling dealer manage delivery logistics and will keep you updated if there are any changes to your delivery timeline — they are your contact for delivery scheduling questions.
My vehicle arrived with damage or missing parts. Who do I contact?
My vehicle arrived with damage or missing parts. Who do I contact?
For any issues related to the physical vehicle — including shipping damage, defects, missing parts (such as a charger or accessories), or assembly concerns — please contact the manufacturer and/or selling dealer directly. Ekho handles checkout, financing, and titling but does not manage the physical vehicle or delivery logistics.
Does my vehicle come assembled?
Does my vehicle come assembled?
Assembly varies by manufacturer and delivery method. Some vehicles arrive fully assembled and ready to ride, while others may require minor setup (attaching mirrors, handlebars, or charging the battery). Contact the manufacturer for assembly details specific to your vehicle.
Can I deliver to a PO Box?
Can I deliver to a PO Box?
Typically no — vehicles need to be delivered to a physical street address where the delivery truck can access. If you have questions about your specific address, contact Ekho support.
What happens if I'm not home when delivery arrives?
What happens if I'm not home when delivery arrives?
Include your contact information and preferred delivery instructions in the delivery instructions field. The delivery company will contact you to schedule a convenient delivery time. You may need to be present to accept delivery and inspect the vehicle.
Can I track my delivery shipment?
Can I track my delivery shipment?
Once your vehicle is shipped, you'll receive tracking information via email. Shipping is handled by the manufacturer and/or selling dealer — contact them directly for detailed tracking or transit updates.