Skip to main content

When to contact Ekho

A guide for understanding which questions and issues should be directed to Ekho vs. the vehicle manufacturer or selling dealer

Please do not hesitate to reach out to Ekho support at [email protected] if you have questions not answered below.

Ekho is a sales platform that partners with vehicle manufacturers to facilitate checkout, payments, financing, insurance, and titling & registration. The manufacturer handles everything related to the physical vehicle, including production, delivery, and product support.


Contact Ekho For

  • Payments — Questions about checkout, card payments, bank transfers, charges, or refunds

  • Financing — Applying for financing, finance offers, down payments, lender questions

  • Insurance — Insurance requirements, uploading proof of insurance, carrier recommendations

  • Titling & Registration — Title status, registration paperwork, remote signing sessions, VIN inspections, temporary tags, permanent plates

  • Identity Verification — Issues with the ID verification process during checkout

  • Buyer Portal — Login issues, portal not loading, sections blocked or frozen

  • Order Modifications — Address changes, document corrections, duplicate orders

  • Cancellations & Refunds — Requesting a cancellation or refund for your order

  • Protection Products (F&I) — Questions about GAP insurance, VSC, tire & wheel protection, and other F&I products

Contact Ekho at [email protected] or via live chat in the buyer portal.


Contact the Manufacturer For

  • Delivery & Shipping — Estimated delivery dates, shipping updates, tracking information

  • Production Status — Build timeline, production delays, VIN assignment timing

  • Vehicle Issues — Damage, defects, missing parts (charger, accessories), mechanical problems

  • Assembly — Assembly instructions, dealer pickup, vehicle setup

  • Product Questions — Vehicle specifications, features, compatibility, accessories

  • Warranty Claims — Manufacturer warranty coverage and claims

  • Configuration Changes — Changes to vehicle trim, color, or options (before production)


Not Sure Who to Contact?

When in doubt, reach out to Ekho at [email protected]. If your question is better suited for the manufacturer, we will let you know and point you in the right direction.

Did this answer your question?