Please do not hesitate to reach out to Ekho support at [email protected] if you have questions not answered below.
Ekho is a sales platform that partners with vehicle manufacturers to facilitate checkout, payments, financing, insurance, and titling & registration. The manufacturer handles everything related to the physical vehicle, including production, delivery, and product support.
Contact Ekho For
Payments — Questions about checkout, card payments, bank transfers, charges, or refunds
Financing — Applying for financing, finance offers, down payments, lender questions
Insurance — Insurance requirements, uploading proof of insurance, carrier recommendations
Titling & Registration — Title status, registration paperwork, remote signing sessions, VIN inspections, temporary tags, permanent plates
Identity Verification — Issues with the ID verification process during checkout
Buyer Portal — Login issues, portal not loading, sections blocked or frozen
Order Modifications — Address changes, document corrections, duplicate orders
Cancellations & Refunds — Requesting a cancellation or refund for your order
Protection Products (F&I) — Questions about GAP insurance, VSC, tire & wheel protection, and other F&I products
Contact Ekho at [email protected] or via live chat in the buyer portal.
Contact the Manufacturer For
Delivery & Shipping — Estimated delivery dates, shipping updates, tracking information
Production Status — Build timeline, production delays, VIN assignment timing
Vehicle Issues — Damage, defects, missing parts (charger, accessories), mechanical problems
Assembly — Assembly instructions, dealer pickup, vehicle setup
Product Questions — Vehicle specifications, features, compatibility, accessories
Warranty Claims — Manufacturer warranty coverage and claims
Configuration Changes — Changes to vehicle trim, color, or options (before production)
Not Sure Who to Contact?
When in doubt, reach out to Ekho at [email protected]. If your question is better suited for the manufacturer, we will let you know and point you in the right direction.