Overview
Choose pickup to collect your vehicle at an authorized location. You'll select the pickup option, choose a pickup location from the available list, and see pickup costs (usually free). Once saved, Ekho will coordinate with the location to prepare your vehicle and keep you updated via email when it's ready for pickup.
Note: The pickup location will often be the dealership where the vehicle is located.
Select Pickup Option
During checkout, you'll see delivery options including "Ship" and "Pick up." The Pick up option shows the pickup cost (typically $0) and notes that the ready date can vary. Click the "Pick up" option to expand it and see the list of available pickup locations.
The pickup ready date varies because your vehicle may need to be shipped to the pickup location first, the location may need time to prepare your vehicle, and timing depends on vehicle availability and location schedules. You'll receive email updates with a specific ready date later.
Choose Pickup Location
When you select "Pick up," a list of available pickup locations appears. Each location shows the location name, full address, and distance from you. Locations are automatically sorted by distance, with the closest location shown first.
View Available Locations
After selecting "Pick up," you'll see a list of pickup locations sorted by distance.Select Your Location
Click on the location you want to use for pickup. The location becomes selected and moves to the top of the list.Change Selection (If Needed)
If you want to choose a different location, click "Remove" on the selected location or click a different location row.
Save Your Pickup Selection
Click "Continue" or "Save" to save your pickup selection. Once saved, you'll see a confirmation message showing your vehicle name, your selected pickup location address, a note that you'll receive email updates when your vehicle is ready to ship, and a reminder that you're required to pick up your vehicle yourself.
Troubleshooting & FAQ
Why don't I see a specific pickup date?
Why don't I see a specific pickup date?
The pickup ready date varies because your vehicle may need to be shipped to the pickup location first, and the location needs time to prepare it. You'll receive email updates from Ekho with a specific ready date once your vehicle is ready to ship to the pickup location.
Can I change my pickup location after saving?
Can I change my pickup location after saving?
Yes, you can update your pickup location before your vehicle is ready for pickup. Contact Ekho support or update it in your Buyer Portal if the option is available.
Why don't I see distances for locations?
Why don't I see distances for locations?
Distances are calculated using your browser's location services. If you denied location permission or location services aren't available, distances will show as "-" but you can still select a location.
What if no pickup locations are available?
What if no pickup locations are available?
If you see "There are no locations available," it means no pickup locations are configured for your vehicle. You'll need to choose "Ship" for home delivery instead, or contact Ekho support for assistance.
Do I need to be present to pick up my vehicle?
Do I need to be present to pick up my vehicle?
Yes, you are required to pick up your vehicle yourself. You'll need to visit the pickup location in person to collect your vehicle.
What happens after I select a pickup location?
What happens after I select a pickup location?
Ekho coordinates with the pickup location to prepare your vehicle. If your vehicle needs to be shipped to the location first, that will be arranged. You'll receive email updates with tracking information and a specific ready date when your vehicle is ready for pickup.