Overview
An online order lets you complete the entire vehicle purchase digitally through Ekho Checkout. Once you enter checkout for an online-enabled vehicle, you can complete the full transaction remotely and your order begins processing immediately.
How It Works
Through Ekho Checkout, you can complete payment entirely online, submit all required documentation digitally, sign documents electronically, and arrange delivery or pickup remotely. No in-person visit is required to complete the purchase.
How to Place an Online Order
Enter Ekho Checkout
When you're ready to purchase an online-enabled vehicle, you'll enter Ekho Checkout to begin the transaction. You'll see the vehicle details and total price at the start of checkout.Complete Checkout
Proceed through the checkout steps: provide your information, select payment method, review terms, and complete your purchase. Your order begins processing immediately upon completion.
Verify Your Identity
Confirm your identity with a government-issued ID and selfie during checkout. Identity verification is required for multiple steps in your purchase process, including providing information to the vehicle seller, insurance validation, protection plans, and titling and registration.
Acceptable ID Documents:
Driver's license required (lenders require a driver's license if financing)
ID must be current and not expired
Some states require a driver's license from your registration state
Complete Verification
Prepare Your ID
Have your ID ready in good lighting with all text clearly visible.Begin Verification
Click "Begin verification" to start the secure verification session.Capture Your ID
Photograph the front and back of your ID following the on-screen guides.Take a Selfie
A quick selfie confirms the ID matches you and prevents fraud.Processing Complete
Verification processes in real-time, usually completing in minutes.
Once verified, certain information becomes locked: first name, middle name, last name, date of birth, driver's license number/state/expiration, and registration state. If verification fails, you have 3 attempts. Contact support for manual review if unsuccessful.
ATV Age Verification
If you're purchasing an adult ATV (engine displacement above 200cc), you'll need to complete an age verification step before placing your order as required by federal consumer product safety law (CPSC). You must confirm the intended rider is at least 16 years old and provide their date of birth. Youth ATVs (200cc and under) do not require age verification at checkout.
Troubleshooting & FAQ
Why can't I complete checkout for some vehicles?
Why can't I complete checkout for some vehicles?
Some vehicles require in-person purchase and aren't available for online checkout. If you can't complete checkout online, the vehicle may not be enabled for online purchase or may require an in-person transaction per seller policy. Contact the seller for in-person purchase options.
What if I fail identity verification?
What if I fail identity verification?
You have 3 attempts to complete verification. Common issues include poor lighting, blurry photos, or expired IDs. If unsuccessful after 3 attempts, contact support for manual verification.
Can I use an out-of-state driver's license?
Can I use an out-of-state driver's license?
Only certain states accept out-of-state licenses. If your state allows out-of-state licenses, additional documentation may be required later for registration (military, student, recent move, etc.).
What is Ekho's refund policy?
What is Ekho's refund policy?
Ekho issues full refunds to buyers who cancel before signing the Purchase Agreement (or before the financing contract stage for financed buyers). Once a Purchase Agreement or financing contract is signed, refunds are not available except in extenuating circumstances.
Why do I need to verify rider age for my ATV purchase?
Why do I need to verify rider age for my ATV purchase?
Federal consumer product safety law requires dealers to verify that the intended rider of an adult ATV meets the minimum age requirement of 16 years. Youth ATVs (200cc and under) are exempt from checkout age verification.