Please do not hesitate to reach out to Ekho support at [email protected] or call us 302-540-0294 if you have questions not answered below.
What is the difference between automated and assisted titling and registration?
What is the difference between automated and assisted titling and registration?
For automated titling and registration, Ekho will generate and process all the necessary state-required paperwork for your vehicle with the DMV, meaning no trips to the DMV are necessary. For assisted titling and registration, Ekho will provide the basic paperwork (Bill of Sale and Manufacturer’s Statement of Origin) so you can visit the DMV to complete the process yourself.
How much does automated titling and registration cost?
How much does automated titling and registration cost?
Ekho provides this service at cost. The high price difference between automated and assisted is due to Ekho collecting and remitting sales tax and registration fees that must be paid to the DMV at time of registration.
Can I switch the titling and registration option after placing an order?
Can I switch the titling and registration option after placing an order?
Ekho does not currently allow customers to switch after placing an order as there are many downstream implications of doing so. However, if you are eligible for a refund, you can place a new order with the desired option. However, please do note this may delay production and delivery.
Why am I blocked at the paperwork section?
Why am I blocked at the paperwork section?
There could be many reasons you’re blocked at the paperwork section, including missing vehicle information from the production team, awaiting a wire transfer to be processed, etc. Rest assured, you will receive an email once your paperwork section is ready.
When will I receive my title and plates?
When will I receive my title and plates?
If you have already sent in all the relevant paperwork, Ekho is processing the documents with the DMV as fast as possible. However, there may be delays at the DMV that Ekho can not predict. Please reach out to Ekho support if you would like to have a more detailed status of your title and registration.
Does Ekho provide temporary tags while I wait for my metal plates, title, and/or registration?
Does Ekho provide temporary tags while I wait for my metal plates, title, and/or registration?
Absolutely. For all road legal vehicles, Ekho will email you a copy of a temporary registration tag that lasts up to 90 days once the vehicle is shipped or nearing delivery.