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Protection

Finance & Insurance (F&I) products

Updated over 2 weeks ago

Finance & Insurance (F&I) products are optional protection plans and services you can purchase when buying your vehicle. These products provide additional coverage beyond your manufacturer's warranty and help protect your investment.

Available Protection Products

GAP Insurance (Guaranteed Asset Protection)

  • What is it? GAP insurance covers the difference between what you owe on your loan and your vehicle's actual cash value if it's totaled or stolen.

  • Why do I need it? Vehicles depreciate quickly. If your car is totaled in an accident, your regular insurance may only pay the current market value, which could be less than what you still owe on your loan. GAP insurance covers this "gap."

  • How long does it last? Coverage typically lasts for the life of your loan or lease.

VSC (Vehicle Service Contract)

  • What is it? An extended warranty that covers repairs to your vehicle's covered components after your manufacturer's warranty expires.

  • What's covered? Depends on your specific plan, but typically includes major mechanical and electrical components like engine, transmission, air conditioning, and more.

  • How long does it last? Coverage periods vary by plan - typically ranging from 2-8 years or specific mileage limits.

Tire & Wheel

  • What is it? Covers repair or replacement of your tires and wheels due to road hazard damage.

  • What's covered?

    • Tire punctures, cuts, and bruises from road debris

    • Wheel damage from potholes, curbs, and road hazards

    • Mounting, balancing, and disposal fees

  • How to use it: Contact the service provider when you have tire or wheel damage. Many plans offer nationwide coverage.

Paintless Dent Repair (PDR)

  • What is it? Covers repair of small dents and dings without affecting your vehicle's original paint.

  • What's covered: Door dings, hail damage, minor impacts that don't break the paint surface.

Paint & Fabric Protection

  • What is it? Protective treatments and coverage for your vehicle's paint, interior fabrics, and surfaces.

  • Benefits: Helps protect against stains, fading, and environmental damage.

Lifetime Tire & Wheel

  • What is it? Extended tire and wheel protection for the life of your vehicle ownership.

Battery Protection

  • What is it? Covers battery replacement and related electrical system issues.

Available Maintenance Plans

Priority Maintenance Plan (PPM)

  • What is it? Prepaid maintenance services including oil changes, filters, and routine maintenance.

  • Benefits:

    • Lock in today's service prices

    • Convenient scheduling

    • Nationwide service availability

Oil Change Plan

  • What is it? Prepaid oil change services for a specified period or mileage.

How to Use Your Coverage

Making a Claim

  1. Contact the administrator using the phone number on your contract

  2. Provide your contract information and vehicle details

  3. Get authorization before having work performed

  4. Keep all receipts and documentation

  5. Submit required paperwork as directed

Finding Service Providers

  • Most plans offer nationwide coverage

  • Use the provider network when possible for direct billing

  • Get pre-authorization for covered repairs

Required Documentation

  • Keep your contract in your vehicle

  • Maintain service records

  • Save receipts for any out-of-pocket expenses

Important Things to Know

Coverage Periods

  • Mileage-based: Coverage ends when you reach the specified mileage limit

  • Time-based: Coverage ends after the specified time period

  • Whichever comes first: Many plans end when you reach either the time or mileage limit

Transferability

  • Many protection plans can be transferred to a new owner if you sell your vehicle, which can increase resale value.

Deductibles

  • Some plans have deductibles you'll pay for each claim. Options may include:

    • No deductible

    • Per-repair deductible

    • Reducing deductible (decreases over time)

Coverage Limitations

  • Pre-existing conditions typically aren't covered

  • Regular maintenance items usually aren't included

  • Coverage may have annual or per-incident limits

Frequently Asked Questions

  • Q: Are these products refundable? A: Many plans offer pro-rated refunds if you cancel early. Check your specific contract terms.

  • Q: What if I move to another state? A: Most plans provide nationwide coverage, so moving shouldn't affect your protection.

  • Q: Do I need to use the dealership for service? A: Most plans allow you to use any authorized repair facility, not just the selling dealership.

  • Q: How do deductibles work? A: If your plan has a deductible, you pay that amount each time you use the coverage. The plan pays the rest of the covered costs.

  • Q: What's the difference between a warranty and insurance? A: Warranties typically cover mechanical breakdowns, while insurance covers accidents, theft, and other unexpected events.

Need Help?

For questions about your coverage:

  • Check your contract documents for contact information

  • Call the customer service number provided with your plan

  • Contact your selling dealer for assistance

For claims:

  • Call the claims number on your contract immediately

  • Don't delay reporting - some plans have time limits for filing claims

  • Get pre-authorization before having work done when required

This FAQ provides general information about available F&I products. Specific coverage details, terms, and conditions vary by plan. Always refer to your actual contract for complete terms and coverage information.

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